Customer Care

The Fellowship Technologies Customer team provides proactive, personalized care to churches that require additional assistance beyond what can be provided by our Support department. Examples include challenges with change management, guidance on the best resources to leverage when training new staff, and issue escalation.

The Customer Care team also conducts periodic reviews of usage patterns across our entire client base to look for churches that may not be utilizing Fellowship One to its fullest potential. A member of the Customer Care team will schedule time to meet with churches under utilizing Fellowship One. During the meeting they will review with the church a detailed "Personalized Account Review" which shows usage patterns in every major area of Fellowship One, and then recommend any changes in usage patterns, re-introduce unused areas, or even find a different "edition" of Fellowship One that better suites the church's specific needs.

The customer care team also works closely with the church during times of contract renewal to make sure the church is selecting the proper "edition" based on their size and usage patterns.